Customer Problem Manager at Globe Group

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Management, Root Cause Analysis, Service Improvement, ITIL, CMMI, Risk Management, Business Planning, Audit, Telecom Experience, Governance, PMP, Six Sigma, Interim Solutions, Permanent Solutions, Post Mortem Review, Incident Prevention

Industry

Telecommunications

Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description - Manage the lifecycle of all problems to prevent incidents, and to minimize the impact of incidents that cannot be prevented - Drive problem management to ensure that future incidents are prevented as much as possible, including the identification of root causes for incident DUTIES AND RESPONSIBILITIES: Problem identification Problem fix orchestration (i.e interim and permanent solutions) Identify RCA and prevent incident recurrence Post Mortem Review following Major incidents Service Improvement plan for PRs REQUIREMENTS: Advanced knowledge of process standards such as ITIL, CMMI, etc. preferred. 3-5 years of experience in governance, business planning, risk management and audit areas. Telecom or IT Organization experience preferred. Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results Bachelor's degree in business administration, engineering management or accounting. PMP, or Six Sigma certificate desired. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

Responsibilities

Manage the lifecycle of all problems to prevent incidents and minimize the impact of unavoidable incidents. Drive problem management to ensure future incidents are prevented by identifying root causes.