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CUSTOMER PROCESSING SPECIALIST at Great Day Improvements

Arvada, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

19.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Technology Proficiency, Organization, Communication, Proactive Management, Business Sense, Judgment

Industry

Construction

Description

Overview UP TO $19 HOURLY with FULL BENEFITS + VACATION + BONUSES (IN OFFICE POSITION- NO REMOTE) The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well. The CA will be empowered to provide customers with assistance in all areas of the project. Responsibilities 1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project2. Main point of contact for the customer in handling a question or problem3. Keep the customer updated with timely and frequent information about progress on the project4. Facilitate customer resolutions by bringing together the appropriate GDI personnel5. Maintain Customer Call Log 6. Other duties may be assigned Qualifications Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement. PERFORMANCE EXPECTATIONS:1. Customer resolutions within 24 hours or less2. JUMP program executed 100%3. Net score 90% or better in communication on customer service survey4. Online reviews for 10% of all installed jobs GDI is an Equal Employment Opportunity Employer #INDGDI

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Responsibilities

The Customer Advocate will maintain communication with customers throughout their projects and serve as the main point of contact for any questions or issues. They will also facilitate resolutions by coordinating with the appropriate personnel within the company.