JOB DESCRIPTION

Renesas Electronics America, Inc. is looking for a Principal Customer & Product Quality Engineer interested in being part of the Quality Engineering team located in San Jose,

QUALIFICATIONS

• Minimum 10 years + BSEE or 8 Years + MSEE
• Experience with customer claim and FA Support
• 8D Problem solving process including root cause tools (5 Why, fishbone, FTA, etc)
• Experience working with Tier 1 customers
• Basic knowledge of circuits and semiconductor manufacturing process (fab, assembly, test).
• Available to support domestic & international business travel, though limited
• Excellent written and verbal communications skills
• Strong leadership & organizational skills (project and time management)
• Proficient in MS Office/Excel, with data analytics being a plus
• Prefer someone with a Product Engineering background

• This engineer is responsible for managing multiple customer accounts supporting the following items listed below:
• First line Customer interface for quality issues, FA claims registration, reporting, and explanation of FA/8D reports.
• Lead cross functional teams to drive root cause understanding and corrective action closure, including ownership of effective containment and preventive action fan out.
• Support Sales & Marketing to answer technical questions regarding product quality.
• Build partnerships with Sales, Business unit and engineering teams to support customers and promote Quality initiatives.
• Collaborate with multicultural and cross site teams from Malaysia, China, Korea, Taiwan, Japan, and Europe.
• Key customer support for new business NPI, technical issues, customer scorecard.
• Generate customer and/or product quality presentations.
• Engage in projects to streamline key processes and upgrade internal systems.