For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

JOB SUMMARY

Provide high quality, pro-active customer support by acting as a liaison between the Charles River business operations and our customers. This would include providing information on product/services, order processing and management, answering customer enquiries and addressing customer complaints, ensuring a positive customer experience. This role will supervise the daily operations of the Customer Service Department (CSD) and be responsible for implementing process improvements, setting and measuring team KPI’s, and team development and training.

REQUIREMENTS

The following are minimum qualifications related to this position:

• Education: Bachelor’s degree (B.A. /B.S.) or equivalent in life sciences, sales or related field required.

• Experience: Minimum 2 to 4 years relevant industry experience. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above • Certification/Licensure: None. • Other: Excellent interpersonal, customer relationship and leadership skills. Working knowledge of all Endosafe, Celsis and Accugenix product lines.