Customer Production Support Engineer at Teradyne

Zhubei City, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Installation, Project Management, Troubleshooting, Calibration, ATE Experience, Hardware Integration, Silicon Photonics, CPO Measurement, PIC Testing, Customer Relationship Management, Technical Support, Electronics Engineering

Industry

Semiconductor Manufacturing

Description

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.Our PurposeTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview • Perform system installation, Project Management, calibration, retrofit, training and troubleshooting.• Escalates customer production problem and take ownership of problem until it is resolved.• Develop relationship with customer ; Work with the customer actively on issue prevention.• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost.• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account.• Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase.• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities.• More senior levels may provide recommendations/inputs into the next generation product development. All About YouWe seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. • Degree in electronics engineering or related field.• Experience in working with customer in the semi test area.• Has a good working attitude and willingness to work.• Can work under higher pressure & deal with constant requirement changes.• Have testing or ATE experience will be a plus.• Fluent in English is a plus.• Having experience in handler/prober H/W docking integration will be a plus.• Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred. BenefitsTeradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more. #LI-MH1

Responsibilities

Perform system installation, calibration, and troubleshooting while managing customer production problems to reduce equipment downtime. Act as a technical expert to provide hardware and software value and coordinate with cross-functional teams for issue prevention.