Customer Program Manager at Advanced Micro Devices, Inc

, , China -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program management, Risk management, Analytical skills, Problem-solving, Cross-functional leadership, Customer relationship management, Technical support, Project management, Jira, Confluence, Microsoft Office Suite, Matrix management, Communication skills, Engineering scheduling, Stakeholder management

Industry

Semiconductor Manufacturing

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems. THE PERSON: As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers’ platforms to ensure highest level customer satisfaction throughout their product lifecycle. KEY RESPONSIBILITIES: Primary support contact in development and sustaining customer programs Develop customer specific solutions with full product cycle technical support, feasibility verification, and project management throughout the entire development process. Align with cross-functional teams (Marketing,Sales,Engineering,) on customer engagement, with emphasis on driving technical enablement/communications, technical support, and debug/issue resolution Coordinate on-time delivery of all engineering project deliverables into customer development projects Provide detailed level engineering schedules, resource requirements, and status reporting for customer ODM projects from design inception to mass production Identify program risks and develop mitigation plans Manage customer critical issues and escalations Manage customer sampling requirements in development Drive for highest levels of customer satisfaction PREFERRED EXPERIENCE: Detailed oriented, self-driven with a strong sense of pride and ownership Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills. Ability to build relationships and work effectively as a self-starter and as part of a team Proactively involve team members in planning, decision-making and execution efforts People management experience is desirable Excellent verbal and written communication skills to handle all levels of interaction including executive level Horizontal leadership/Matrix management experience Technical program management and customer relationship management Collaborate in problem solving and mitigating risks with Engineening,Program/Project Management, Business Units and Product Management -both internal and external Strong knowledge of productivity and project tools including Jira,Confluence,Microsoft Office Suite. Experience in the computing industry, at the OEM,ODM,or technology provider level Experience managing and delivering programs Experience leading cross-functional and cross-regional teams to deliver program goals Experience working with vendor partners in various levels of technical and business relationship engagement ACADEMIC CREDENTIALS: Bachelor’s or Master’s degree in Computer/Electrical Engineering Formal project management education, PMP / Scrum Master #LI-JG2 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.

Responsibilities

The Customer Program Manager will lead customer accounts and manage the full product development lifecycle, including technical support and engineering schedule coordination. They are responsible for driving cross-functional alignment to ensure on-time delivery and high levels of customer satisfaction.