Customer Program Specialist I at Arlington Heights Chrysler Jeep Dodge Ram

San Carlos, Negros Occidental, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Time management, Organizational skills, Verbal communication, Written communication, Microsoft Excel, SAP, InMind, Microsoft Word, Microsoft Access, Multi-tasking, Problem-solving, Data analysis, Pricing negotiation, Document control

Industry

Semiconductors

Description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today! UCT is looking for a talented Customer Program Spec I to join us in Philippines! Job Summary: The Customer Program Specialist serves as the primary liaison between the company and its customers. This role requires close coordination with internal teams, including Account Executives, Program Management, the Quote Team, Configuration Engineers, Design Engineers, and Manufacturing Engineers, to meet customer requirements, manage timelines, and resolve issues promptly. The Customer Program Specialist is responsible for maintaining high levels of customer satisfaction through accuracy, timely communication, and proactive problem-solving. Strong organizational skills, keen attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role. Key Responsibilities: * Manage Customer Portal, Customer Dashboards, scorecards – weekly updates. * Occasional phone calls/emails with customer to provide commercial status. * Internal escalations to Supervisor upon recognition of mis-alignment of commercial dates and pricing. * Escalate to Supervisor any Customer blocks to accepting pricing change. * Obtain RFQ packages, missing quote information (drawings, specs., other) from Customers portal or via email. * Send the BOM to DE/ME for the make and buy coding. * Create M-quote and S-quote in InMind Portal. * Prepares quotes for review and approval and submits to customers. * Negotiate pricing changes as required by business process. * Analyze and optimize profit margins." Qualifications: * Fresh diploma or degree in engineering, business, or financial discipline or equivalent experience * 1-3 years of experience in document control/Engineering services in a semiconductor or similar industry Skills: * Strong time management and organizational skills * Strong verbal and written communication skills * Customer service orientation * Ability to work effectively with all departments and other groups to ensure that site On Time delivery and quality goals and objectives are met. * Proficient in Microsoft Excel. * Ability to multi-task in a fast-paced environment. * Ability to use ERP estimating systems such as SAP, InMind, MS Excel, Word, and Access. Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

Responsibilities

The Customer Program Specialist acts as the primary liaison between the company and its customers, managing portals, dashboards, and commercial status updates. They are responsible for coordinating with internal engineering and manufacturing teams to process quotes, manage timelines, and ensure customer requirements are met.