BUILD AN AVIATION CAREER YOU’RE PROUD OF

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

EDUCATION AND TRAINING:

• Able to demonstrate strong levels of numeracy; furthermore, capable of being articulate; (e)
• Extensive experience of working within either an aerospace environment or similar engineering environment; (e)
• Work experience in Sales, Customer Service or similar related field. (e)
• Gas Turbine Engine technical knowledge would be an advantage. (d)
• Familiarity with Windows, Microsoft Word, Excel, and Access databases and be sufficiently IT literate to acquire knowledge of other computer programme software used throughout the engine business. (d)

TECHNICAL REQUIREMENTS:

• Adept at building effective working relationships to benefit Customer needs
• Good interpersonal/communication skills – both written and verbal
• Negotiation and persuasion skills to be able to resolve Customer issues
• Presentation skills with an articulate and confident delivery style
• Self-motivated, and able to prioritise and manage own workload
• Meet the Company’s health screening and surveillance requirements.

• Develop and manage Customer relationships, increasing Customer satisfaction, delivering a responsive and effective communication process;
• Identify and investigate further MRO business opportunities with customer base;
• Serve as a focal point for interaction with Customers and take ownership of Customer issues, identifying repeated Customer service problems;
• Communicating delays to the Customer and continually review suggesting process improvements with senior managers;
• Prepare and review Customer Summary/Status Reports; liaise with other departments and company-wide personnel as necessary;
• In conjunction with Sales and other commercially based personnel, prepare and submit cost estimates, invoices, sales orders and other customer analysis as required;
• Monitor, analyse and reassess information on cost estimates and invoices with the Programme Manager and Management Accountant (Engines);
• Effectively manage administration related to Customer accounts and booking-in procedures and coordinate with planners to effectively prioritise work input;
• Maintain frequent contact with Customers, documenting progress, coordinate with other shops and OEM representatives to request relevant engine related data as necessary;
• Administer and co-ordinate the OEM warranty policy;
• Carry out contract reviews and cost estimate reviews to ensure compliance of contract requirements;
• Accelerate resolution of work stoppages related to Customer supplied documentation, warranty issues and credit holds;
• Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number;
• Identify, manage and mitigate potential commercial risks through action plans;
• Provide assistance and support to Line Manager;
• Perform all other duties as required to ensure departmental efficiencies;
• Answer incoming calls and provide front line support;
• Comply with all current export controls, TAA/ITAR requirements and ensure compliance is maintained;
• Responsible for the Cycle Zero process;
• Monitor and liaise on Mobile Repair Team field work and deployed teams;
• Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals