Reports to Head of Customer Projects
Overview
Customer Projects Managers are the guardians of our Detailed Access Guides. To be successful you need to have an excellent eye for detail, enjoy working to multiple deadlines and be able to create briefs and excel documents to a high standard. You need to be someone who thrives following a process and keeping accurate records.
You need to be able to combine this with excellent communication skills and high emotional intelligence. We need people who can convey why updating our Guides is so important and who can engage our customers in the process. We need people who can adapt and work collaboratively making it easy for our customers, while also getting our internal teams what they need to do a great job.
We expect Customer Projects Managers to manage between 65 and 70 customers and to work alongside their ‘buddy’ Customer Success Manager, developing a collaborative peer to peer relationship.
The Customer Projects Manager will manage the end-to-end process pre and post surveying in relation to updating Detailed Access Guides.
Key Responsibilities
- Develop and maintain strong relationships and regular contact with each customer to ensure we are aware of upcoming change.
- Update Detailed Access Guides on the UI with data and non-structural changes.
- Update Detailed Access Guides on the UI with holding notes for structural changes.
- Submit project briefs on time and to the agreed standard.
- Liaise with the Head of Customer Projects to identify issues for escalation.
- Act as the customer point of contact regarding the surveyor’s visit (pre visit and during).
- Create end of project reports for customers that are impactful, relevant and error free.
- Collaborate constructively with internal teams at AccessAble.
- Track and report on project delivery and KPIs.
- Ensure all internal processes are followed, including updating the company CRM as instructed.
This role is mainly remote with very occasional travel for company meetings.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Education:

• Diploma of Higher Education (required)

Experience:

• Customer relationship management: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote
Application deadline: 10/06/202

Please refer the Job description for details