JOB DESCRIPTION

Danfoss Power Solutions designs and manufactures a complete range of engineered components and systems. From hydraulics and electrification to fluid conveyance, electronic controls, and software, our solutions are engineered with an uncompromising focus on quality, reliability, safety and efficiency while reducing or eliminating emissions.
Join us as a Customer Quality Coordinator EMEA (m/f/d) at our site in Wehrheim!

BACKGROUND & SKILLS

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

If you are passionate about quality and customer satisfaction, and meet the below requirements, we would love to hear from you!

• Bachelor’s degree in a technical field or a similar educational background plus several years of relevant industry experience.
• Experience in Customer Quality or Warranty/Claim Management. Basic logistics & customs knowledge would be ideal.
• Fluency in English; German is an advantage.
• Expertise in industrial products & their applications; experience with hydraulic components is a plus.
• Great analysis and problem-solving skills as well as the ability and self-confidence to handle conflict situations effectively.
• Ability to work effortlessly with international teams and communicate directly with customers.

For further questions, please contact Friederike Gottwald, Talent Acquisition Partner, at +49 40 7367 5131.

LI-FG1

In this international role, you will play a crucial part in ensuring our customers receive the best possible service by managing and resolving their claims efficiently and professionally.

Key Responsibilities:

• Attend to quality complaints from product arrival, inspection, deeper analysis and test over administration in One CRM, One ERP, IQOS to claim conclusion or forwarding the product to our site in Havant (GB).
• Maintain ongoing communication on claim cases with internal and external stakeholders.
• Prepare paperwork for transport/export and coordinate with freight forwarders.
• Monitor open claims and provide updates to divisional quality teams.
• Handle delivery errors and coordinate corrective actions with freight forwarders.