QUALIFICATIONS YOU MUST HAVE:

• Typically requires: Bachelor’s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations OR Advanced Degree in a related field and minimum 5 years of experience OR In absence of a degree, 12 years of relevant experience is required
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Methodical with a working knowledge of Quality System, AS9100
• Has a solid understanding of the fundamentals and tools of the discipline and role

QUALIFICATIONS WE PREFER:

• Strong problem solving, analytical thinking, and decision-making skills
• Proficiency in Microsoft Office applications
• Good communication and presentation skills
• Strong interpersonal skills
• Strong presentation skills and planning

POSITION ROLE TYPE:

Onsite
Raytheon Company, Managed by Collins Aerospace
Collins Aerospace is currently searching for a Customer Quality Assurance Manager to join our team in Cheshire, CT. This position provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. Candidates will have a direct impact on customer satisfaction metrics.
This is an onsite role at our Cheshire site, relocation provided.
In this role, you will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. You will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner. You will also participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.
This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.

WHAT YOU WILL DO:

• Ensures that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.
• Develops and implements program quality plans.
• Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
• Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
• Attend and have participation in group meetings, teleconferences and/or training required.
• Actively participate in initiatives for continuous improvement.
• Analyze and report metrics monthly