Customer Quality Engineer at Garrett Advancing Motion

Bucharest, Bucharest, Romania -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

8D Analysis, Fishbone/Ishikawa, Root Cause Analysis, 5 Why, IATF 16949:2016, Quality Control, Customer Relationship Management, Product Modification Certification, Incident Analysis, Corrective Actions, Preventive Actions, Factory Audits, Reporting Systems

Industry

Motor Vehicle Manufacturing

Description

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future. Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings. Join our team as a Customer Quality Engineer Specialist! Are you passionate about quality and customer satisfaction? We’re looking for a Customer Quality Engineer Specialist to be the first point of contact for our customers regarding quality issues. In this role, you’ll collect root cause analysis data, provide corrective feedback, and ensure our products meet the highest quality standards to minimize costs and maximize customer satisfaction. What You'll Do: * Customer Advocate: Represent clients’ interests regarding product quality from production to warranty period. * Quality Control: Decide on the delivery status of products with quality issues impacting customers. * Approval Processes: Coordinate plant activities and approval processes for new products as per client requirements. * Actions: Implement actions specified by phases 5-9. * Certification & Compliance: Participate in product modification certification processes, ensuring compliance with customer requirements. * Incident Analysis: Lead teams to analyze incidents impacting clients and establish corrective actions. * Immediate Action: Implement immediate protective actions upon receiving customer complaints. * Cross-Plant Collaboration: Share information and problem-solving strategies with counterparts in other plants. * Effectiveness Evaluation: Assess the effectiveness of corrective and preventive actions for customer-impacting defects. * Product Analysis: Coordinate the analysis of products returned by customers and manage customer visits and factory audits. * Reporting: Maintain and update the quality issues reporting system and client database. What We Need: * Education: University degree in Mechanical Engineering or related field. * Experience: Minimum 3 years in a technical field or 2 years in quality and customer relationship management. * Skills: Proficiency in 8D Analysis, Fishbone/Ishikawa, Root Cause Analysis, 5 Why, and IATF 16949:2016. BENEFITS * Meal tickets * 13th salary * Private medical insurance * A fixed monthly amount received on the Benefits platform with which you can choose from services such as: * Extended health insurance for employees and dependents * Dental care * Online and offsite shopping discounts * Private pension * Vacation vouchers * Transportation: Metrorex/STB monthly subscriptions or Fuel card * Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.) LEARN & DEVELOP * Extensive online and on-site training programs * Support for Green Belt Six Sigma Certification * Peer2Peer Training program: learn and teach one another, offer advice, and engage * Career growth & promotion opportunities * International work environment RELAX & WELL-BEING * Friendly working environment, alongside talented and dedicated people * Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects) * 26 vacation days per year for all our employees

Responsibilities

This role serves as the primary contact for customer quality issues, involving collecting root cause analysis data and implementing corrective feedback to maintain high product quality standards. Key duties include advocating for customer interests, deciding on product delivery status based on quality concerns, and leading incident analysis teams.