Customer Quality Engineer at Loop Earplugs

Antwerp, Antwerp, Belgium -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Engineering, Manufacturing, Analytical Thinking, Data Analysis, Communication Skills, Quality Management Systems, Excel Proficiency, Problem Solving, Root Cause Analysis, Customer Feedback, Field Data, Product Development, Supplier Management, Team Collaboration, Investigation, Countermeasures

Industry

Manufacturing

Description

We are Loop Loop Earplugs is reinventing how people experience the world by enabling them to live life at their own volume. 2024 was a pivotal year at Loop – we hit 14,000,000 earplugs sold, were named ‘The Best Earplugs for Concerts’ by The New York Times, and expanded our product offering to a complete range of solutions for day and night. Oh – and not to mention making history as the first company to win Deloitte’s Fast 50 Belgium twice. But this is just the beginning. As we continue to develop disruptive products, we’re constantly on the lookout for the next big idea - and building a team who can make it happen. Being a Looper means making a difference. Whatever your role, this is your stage to make a real impact and bring your ideas to life. Better yet, you’ll join a fast-growing, global team of 250+ people who are passionate, down-to-earth and eager to tackle challenges together. 6-9 years Quality Engineering experience in manufacturing | Hybrid | Antwerp Be the link between real-world product issues and next-level quality at Loop This isn’t a behind-the-scenes quality job. As a Customer Quality Engineer at Loop, you’ll turn customer feedback and field data into real improvements - fast. You'll work across teams and borders, tackling quality issues head-on while helping shape the future of our products. If you're ready to work closely with product designers, suppliers, engineers, and the people using our products every day, this is your moment to make an impact at scale - in a company where speed and ownership define the way we work. As a Customer Quality Engineer, you’ll turn customer issues into quality wins You’ll take the lead in making sure our product quality matches our ambition. Every issue reported by a user becomes your next challenge - you'll dig into field data, find patterns, and assign clear priorities. Then you’ll work with engineering and suppliers to investigate root causes, implement countermeasures, and improve the reliability of every Loop product. You’ll also stay close to our Customer Happiness team to ensure we’re not just fixing problems, but preventing them. Expect to be involved from early-stage product development all the way to field recovery analysis. Your other responsibilities: Build and improve our parts recovery system and drive investigations based on physical returns Share lessons learned to prevent repeat quality issues in future product releases Align across teams to ensure rapid, coordinated action on quality topics Travel regularly to meet suppliers and support on-site manufacturing reviews How you’ll succeed as a Customer Quality Engineer You’ll thrive if you’re someone who sees problems as opportunities. This role is for engineers who love working across disciplines, can challenge opinions with data, and aren’t afraid to get their hands dirty - whether that’s digging through Excel or pulling apart returned parts. You’ll need sharp analytical thinking, strong communication skills, and a natural drive to follow things through to the end - and beyond. These key competences will set you up for success: 6–9 years of experience in quality engineering within a manufacturing environment Engineering degree or equivalent technical background Strong knowledge of quality management systems High Excel proficiency and strong data analysis skills Willingness to work regularly in our Antwerp HQ and travel to suppliers Why join us? Our culture? We’re all about enabling growth by giving our team full autonomy to manage their own projects, be a thought leader, and truly make an impact on the company. We take care of our people. So, we pay them what they’re worth. We benchmark each salary extensively against local market data. Flexibility: For us, hybrid and flexible working is all about trust. And we trust you to get on with your job, so there’ll be no micromanaging or peeking over your shoulder from us. Benefits: Our benefits are all aimed towards looking after your health, and enabling you to live life to the fullest. So everything from health insurance and retirement savings to the latest tools is covered. Come as you are, our equal opportunities employer statement Loop is an equal opportunities employer. We invest in diversity, ensure equality and encourage expression. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees. Live life at your volume. 🎶 We'll take care of your ears.

Responsibilities

As a Customer Quality Engineer, you will lead efforts to ensure product quality by addressing customer issues and implementing improvements. You will analyze field data, investigate root causes, and collaborate with various teams to enhance product reliability.