Customer Quality Engineering Manager at Renesas Electronics

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

210000.0

Posted On

09 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interface, Quality Issues, Root Cause Analysis, Cross Functional Team Leadership, Technical Support, Data Analytics, Project Management, Time Management, Communication Skills, Organizational Skills, Semiconductor Manufacturing, Problem Solving, Product Engineering, NPI Support, Presentation Skills, Multicultural Collaboration

Industry

Semiconductor Manufacturing

Description

Job Description Renesas Electronics America, Inc. is looking for a Principal Customer & Product Quality Engineer interested in being part of the Quality Engineering team located in San Jose, Responsibilities: This engineer is responsible for managing multiple customer accounts supporting the following items listed below: First line Customer interface for quality issues, FA claims registration, reporting, and explanation of FA/8D reports. Lead cross functional teams to drive root cause understanding and corrective action closure, including ownership of effective containment and preventive action fan out. Support Sales & Marketing to answer technical questions regarding product quality. Build partnerships with Sales, Business unit and engineering teams to support customers and promote Quality initiatives. Collaborate with multicultural and cross site teams from Malaysia, China, Korea, Taiwan, Japan, and Europe. Key customer support for new business NPI, technical issues, customer scorecard. Generate customer and/or product quality presentations. Engage in projects to streamline key processes and upgrade internal systems. Qualifications Minimum 10 years + BSEE or 8 Years + MSEE Experience with customer claim and FA Support 8D Problem solving process including root cause tools (5 Why, fishbone, FTA, etc) Experience working with Tier 1 customers Basic knowledge of circuits and semiconductor manufacturing process (fab, assembly, test). Available to support domestic & international business travel, though limited Excellent written and verbal communications skills Strong leadership & organizational skills (project and time management) Proficient in MS Office/Excel, with data analytics being a plus Prefer someone with a Product Engineering background Additional Information The expected annual pay range for this position is $170K - $210K.This position is also eligible for bonus opportunities and commission pay. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate. Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’ At Renesas, you can: Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Shape Your Future with Us. Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement. Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas. We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.

Responsibilities

The engineer manages multiple customer accounts, serving as the first line of contact for quality issues and leading cross-functional teams to resolve them. They also support sales and marketing efforts by answering technical questions and promoting quality initiatives.