Customer Quality Expert at ZF TRW

Higashimatsuyama, , Japan -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Customer Communication, Root Cause Analysis, SAP, Mechanical Systems, Electronic Systems, IATF 16949, Process Improvement, Data Management, Best Practices, Issue Resolution, Prototype Approval, Change Control, Deviation Management, Continuous Improvement, Customer Feedback

Industry

Motor Vehicle Parts Manufacturing

Description

Req ID 83042 | Saitama, Japan, ZF CV Solutions Japan, IncWABCO Japan Inc. About the Team: Our Customer Quality team works closely with major Japanese automotive customers to ensure product quality, rapid issue resolution, and continuous improvement across projects. The team collaborates with global manufacturing plants and suppliers, serving as the key gateway for customer feedback and quality requirements. As a Customer Quality Expert, you will play a central role in strengthening customer trust and driving quality excellence. What You Can Look Forward to as Customer Quality Expert: Perform initial confirmation of 0km claims, issue QR6S, and promote and track QR6S progress. Support root cause analysis and development of effective countermeasures. Confirm issue closure and ensure recurrence prevention. Share and enforce best practices (PRP). Enter and manage 0km claim data in SAP. Obtain customer approvals for prototype parts, production parts, change control, deviations, etc., as specified in SQM. Communicate with responsible OPUs and suppliers. Convert “Voice of Customer” into actionable business process improvements. Your Profile as Customer Quality Expert: Bachelor’s degree in engineering or related field. More than 5 years of experience in the Quality Management field. Experience in direct communication with customers. Basic knowledge of IATF 16949 Quality Management System preferred. Good command of English and Japanese (oral and written). Technical and process knowledge in mechanical and electronic systems. Why You Should Choose ZF?: Annual leave Hybrid work environment Flexible working hours Supportive and collaborative team environment Opportunities for growth and development Be part of our ZF team as Customer Quality Expert and apply now! Contact Aoi Terasaka

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Responsibilities

The Customer Quality Expert will perform initial confirmation of 0km claims, support root cause analysis, and ensure issue closure. They will also manage customer approvals and convert customer feedback into actionable improvements.