Customer Quality at Harman International Inc

, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root cause analysis, Corrective action, Quality management systems, IATF 16949, ISO 14001, PPAP, Control plans, MSA, Statistical process control, 8D, 5 Why's, SAP, AutoCAD, Quality inspection, Customer complaint management

Industry

Computers and Electronics Manufacturing

Description

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. A Career at HARMAN Automotive We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role: Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 and ESDS 20.20 as well as customer specific requirements. Your Team: Quality Inspector. Quality Technician. What You Will Do: Root cause analysis and implementation of corrective action for 0KM concerns (mass production). Responsible for maintaining and continual improvement activities to enhance the quality system. Manage containment actions for 0Km concerns and quality proactive notifications (including customer sorting & Quality Alerts). partamentos de producción, calidad, ingeniería, mantenimiento y materiales. Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan). Execute IPSO Audit to ensure transfer to production of new products are in accordance with approved data. Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production). Support the Quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system. Preparation of QA reports. Development of Control Plans and ensure handover for Control Plan maintenance. PPAP submission process and provide customer feedback for approval. Ensure product audit. Other activities as required by the Sr. Customer Quality Engineer. What You Need to Be Successful: Integrity. Innovation. Inclusion. Teamwork & Respect. Excellence BS Technical Engineering Degree. 3 years of prior experience as Quality Engineer or 3 years of prior experience in industrial product manufacturing environment. English 90%. Bonus Points If You Have: Leadership. Change Orientation. Collaboration. Judgment. Result Driven. Communication Skills (Oral and Written). Able to plan and organize. Social and group skills. Initiative Analytical Problem solving skills. Knowledge of Quality Systems (IATF 16949, ISO 9001). Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.). Control Plan knowledge. PPAP knowledge. MSA Measurement System analysis. Statistical Process Control (SPC). 8D's. 5 Why's. VDA. Automotive Customer portals experience. What Makes You Eligible : Willingness to travel. Willingness to work in an office. Successfully complete a background investigation and drug screen as a condition of employment. #LI-RR1 HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. About HARMAN International HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon® , Mark Levinson ® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. HARMAN also is a technology and integration services leader for the Automotive, Mobile, Telecommunications and Enterprise markets. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. The Company's software solutions power billions of mobile devices and systems that are connected, integrated, personalized, adaptive and secure across all platforms, from the work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, brilliant career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! DO NOT apply on this page. Click HARMAN logo in top left to search and apply.

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Responsibilities

Manage and implement corrective and preventive actions for customer complaints to improve overall product quality performance. Oversee quality systems, conduct root cause analysis for production concerns, and ensure compliance with industry standards and customer requirements.