Customer Quality Manager (f/m/div) at Infineon Technologies AG Australia

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Automotive Industry, Communication, Problem Solving, Continuous Improvement, Customer Satisfaction, Statistical Analysis, Team Collaboration, Technical Understanding, Courage to Reject Requests, Stress Management, Fluency in English, Knowledge of Quality Methods, Failure Analysis, Customer Relationship Management, Cultural Awareness

Industry

Semiconductor Manufacturing

Description

Do you enjoy the challenge to team up with colleagues of different departments in Europe and Asia in order to find the best solutions? And, are you the one, who wants to have the overview from-end-to-end instead of being the expert for just one step? Then this position might be great match for you! We are looking for a Manager Customer Quality, who understands that valuing the expectations of our customers is setting the stage for a successful and long-lasting relationship. Be the single face to the customer representing Infineon`s Automotive Division for all quality related topics Manage relationship between Infineon and key Automotive customers, interact with them on a regular basis to develop an effective communication with the customer quality team Understand your customers' quality requirements and expectations and communicate them internally within the Infineon organization Support/Coordinate the IFX regional QM counterparts for your assigned accounts Take an active role in the investigation of critical customer quality issues by working closely with technical experts, failure analysis experts and other key people throughout the world Work together with team members to define the customer communication strategy for critical quality issues Initiate and drive improvement measures on customer satisfaction You listen actively to your customers and consider their points of view in order to balance the customer requirements with the interests of Infineon. Besides that, you have the courage to reject or reformulate customer requests that appear unreasonable and the ability and tenacity to represent your customers' interests within the Infineon organization. Additionally, you live up to high-quality standards, have a good sense of costs, and strive for continuous improvement. Furthermore, you are able to function and remain calm even when working in stressful situations while dealing with customer complaints. A degree in Electrical Engineering, Quality Management, Physics or similar as well as the associated technical understanding At least 5 years of relevant working experience in Quality Management preferably in the automotive or semiconductor industry Extensive experience in direct communication with Automotive Tier 1 suppliers and OEM's Good knowledge of quality management methods, procedures, statistics and tools (e.g. 8D and 5Why problem solving and Six Sigma) Fluency in English; German, French or Spanish is highly desired Occasional willingness to travel (within Europe and possibly to Asia and/or North America) We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

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Responsibilities

The Customer Quality Manager will manage the relationship between Infineon and key Automotive customers, ensuring effective communication regarding quality-related topics. They will also investigate critical customer quality issues and drive improvement measures to enhance customer satisfaction.