Customer Quality Manager_5132 at Infineon Technologies AG Australia

Wuxi City, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engineering, Semiconductor Industry, Quality Management, Quality Control Methodology, Problem Solving, Risk Assessment, Communication Skills, Customer Satisfaction, Quality Improvement, Quality Audit, Automotive Applications, Power Applications, Coaching, Reliability, 8D Problem Solving, Design-In Projects, Customer Relationship Management

Industry

Semiconductor Manufacturing

Description

Customer Quality Manager Your Role Key responsibilities in your new role Manage customer complaints (Product Quality) Manage and coordination for customer audit / quality visit Manage customer inquiry (product quality related) /quality interface relationship Support for quality contract (i.e. QAA) with customers Support design-in projects at major customers (PPAP) Support quality improvement activity with customers Develop strategy for customer quality and service improvement Quality marketing/training to customers Manage customer satisfaction improvement program Lead/support customer quality team on critical complaint handling Coach/support GC QM on package Reliability related inquiry Be SME for GC QM on package reliability Your Profile Qualifications and skills to help you succeed Bachelor Degree above in Engineering 6-10 years’ experience in Semiconductor industry and Quality 2+ years’ experience as Customer Quality Management BE/FE process knowledge; Quality control methodology; 8D problem solving; Quality system know-how; Quality audit experience Know-how on automotive and power application is preferred Ability to work independently and under pressure Good skill in speaking / writing in English Good communication skills Good problem solving and risk assessment skills Contact: Sunny.Wang@infineon.cn #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon.

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Responsibilities

The Customer Quality Manager will manage customer complaints and inquiries related to product quality, coordinate customer audits, and support quality improvement activities. They will also develop strategies for customer quality and service improvement while leading the customer quality team in critical complaint handling.