Customer Quality & RMA Engineer at Qualcomm Technologies Inc Turkey

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Quality Engineering, RMA Process Management, Failure Analysis, Root Cause Analysis, Debug Tools, Cross-Functional Collaboration, Communication Skills, Problem-Solving, Continuous Improvement, Semiconductor Manufacturing, Mobile Handset Systems, Technical Support, Data Integrity, Quality Assurance, Negotiation Skills, Stakeholder Management

Industry

Semiconductor Manufacturing

Description

Company: Qualcomm CDMA Technologies (Korea) YH Job Area: Engineering Group, Engineering Group > Quality Assurance Engineering General Summary: Role Summary We are seeking a highly motivated engineer who can cover both Customer Quality (CQE) and RMA (Return Material Authorization) responsibilities end-to-end. This role serves as the primary technical interface to our customers while driving rigorous failure analysis and continuous improvement. You will lead customer quality assurance, manage RMA processes and labs, perform root-cause analysis using advanced debug tools, and coordinate corrective actions across internal and external stakeholders. Key Responsibilities Customer Quality (CQE) Ensure products and services consistently meet or exceed customer expectations and contractual quality requirements. Act as the technical point of contact for major customers; handle escalations, negotiate issue resolution and timelines, and maintain overall satisfaction. Drive structured problem-solving (8D) for customer issues, from containment through corrective and preventive actions. Support new part approval processes (e.g., Mobile) and adherence to industry standards. Manage customer-specific quality requirements and provide onsite support when needed. Track and improve quality indices and statistics; lead continuous improvement initiatives. RMA & Failure Analysis (RMA Engineer) Own the RMA process: intake, triage, evaluation, analysis, reporting, and closure—targeting cycle-time reduction and robust outcomes. Set up and operate the Korea RMA lab; establish test plans and analysis workflows. Perform system/device-level evaluation using tools such as Microscope, X-ray, CSAM, Curve Tracer, CDP/Bench, and handset test equipment. Correlate customer-reported failure signatures to device/system behavior; determine root cause across Baseband, PMIC, RF, and related components. Document findings with clear, data-backed reports; provide feedback to design, manufacturing (FAB/Assembly), test, and reliability teams. Cross-Functional Collaboration & Compliance Collaborate closely with design, test, manufacturing, reliability, and program teams to align actions and close issues. Ensure data integrity, appropriate information sharing, and compliance with company/customer policies. Contribute to process improvements that enhance quality, reduce escapes, and accelerate learning loops. Qualifications Required Bachelor’s degree in Electrical/Electronics Engineering or a related field. Hands-on lab and debug experience; strong skills in failure analysis and test equipment usage. Solid understanding of semiconductor manufacturing (FAB/Assembly), IC test methods, and how they map to system behavior. Proven experience analyzing mobile handset systems and components (Baseband, PMIC, RF). Excellent communication skills in Korean (native) and English—clear written reports and crisp verbal updates. Ability to work independently and within global, cross-functional teams; willingness to travel as needed. Experience Guidelines Customer Quality/RMA/Failure Analysis: 4 to 10+ years of experience in handset/Auto/PC/Semiconductor CQE/RMA debug. Preferred Demonstrated success in a fast-paced environment with measurable process improvements. Experience with 8D, FMEA, and standard quality practices. Strong negotiation and stakeholder-management skills; ability to influence without authority. “Can-do” attitude, openness to change, and a track record of leading continuous improvement. Tools & Equipment (Typical) Microscope, X-ray, CSAM, Curve Tracer, handset test systems, and standard lab instrumentation for system/device-level evaluation. Key Performance Indicators (Examples) RMA cycle time and on-time closure rate 8D completion quality and timeliness Customer satisfaction (issue turnaround, communication effectiveness) Escape rate/repeat issue reduction On-time quality deliverables Minimum Qualifications: • Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 4+ years of Quality Engineering or related work experience. OR Master's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 3+ years of Quality Engineering or related work experience. OR PhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 2+ years of Quality Engineering or related work experience. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

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Responsibilities

The engineer will serve as the primary technical interface to customers, managing customer quality assurance and RMA processes. They will perform root-cause analysis and coordinate corrective actions across stakeholders.