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Customer Quality Specialist at CUMMINGS INC

Minato-ku, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Quality, Supply Chain Quality, Process Quality, Customer Centric Metrics, Six Sigma, Continuous Improvement, Process Improvement, Quality Communications

Industry

Motor Vehicle Manufacturing

Description

The Customer Quality Specialist will support the business to advocate for internal and external customers in resolving the most complex product quality, supply chain quality and process quality related issues. Key Responsibilities: Develops understanding of customer expectations and requirements for quality. Leads the implementation and closes action plans for customer quality issues including product, supply chain or process related. Uses Customer Centric metrics to prioritize customer quality issues. Develops and maintains external relationships and supports developing key quality communications, in some cases communicates externally. Contributes to process improvement efforts. Identifies problems, prioritizes actions, leads, or participates in Six Sigma projects/continuous improvement. Supports the vision and strategy for the Customer Quality organization, including definition and meeting key performance metrics and goal tree initiatives.

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Responsibilities

The Customer Quality Specialist will advocate for internal and external customers in resolving complex product quality issues. This role involves leading the implementation of action plans for customer quality issues and contributing to process improvement efforts.