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Boeing Commercial Airplanes (BCA) is currently seeking a Senior Customer Quality Support Representative (level D) to support the Customer Airlines through Total Quality program in Everett, WA.
The selected candidate will serve as the quality customer interface and assist the customer throughout all Boeing models production and delivery on complex accounts, tasks and projects.
As a Customer Quality Support organization, we are committed to providing our team with equal opportunities for growth in a stable work environment. We are seeking self-motivated individuals who are flexible and dedicated to managing customer accounts while using resources responsibly. The ideal candidate will work both as an individual contributor and as a collaborative team member, bringing their best through creativity, innovation, and diversity. This approach fosters a positive culture grounded in transparency, safety, quality, and respect.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• 3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations
• Experience in airplane operational and organizational processes in maintenance operations and/or flight operations
• 3+ years of experience working with aircraft/aerospace parts, components, and/or assemblies utilizing applicable drawings, specifications, quality standards, or manufacturing plans
• Experience with giving presentations and speaking in a leadership environment and facilitating cross functional meeting and discussions.
• Experience working directly with customers to solve complex problems and define requirements

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• 5+ years of experience with aircraft production or maintenance
• Experience interacting with any of the following: Airline customers, Aviation industry associations, Aircraft regulatory officials
• Experience communicating project plans for completion of work scope between multiple customers and resources

• Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.
• Provide product manufacturing and delivery status.
• Facilitate and lead resolution of customer concerns.
• Complete administrative tasks that support customer requirements.
• Engage and lead stakeholders to ensure a positive customer experience.
• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
• Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS).
• Coordinate and communicate applicable production records with the customer.
• Proficiency with Microsoft Office such as Power Point, Excel, and Word and other common business applications