Customer Relation Specialist at Pedder Hyundai of Poway

Poway, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Conflict Resolution, Communication Skills, Interpersonal Skills, Organizational Skills, Attention To Detail, Multitasking, Computer Proficiency, Customer Retention, Administrative Support

Industry

Motor Vehicle Manufacturing

Description

Description Customer Relations Specialist Position Summary The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships. Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience. Essential Duties and Responsibilities Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction. Support dealership and manufacturer customer satisfaction survey goals. Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments. Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics. Coordinate and track due bills, outstanding commitments, and customer requests. Maintain accurate records of customer interactions and communications. Respond to customer inquiries via phone, text message, and email. Collaborate with dealership leadership and team members to enhance the overall customer experience. Identify opportunities to improve customer retention and satisfaction. Assist with customer experience initiatives, special projects, and dealership objectives. Perform additional administrative and customer service duties as assigned. Qualifications Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred. Excellent verbal and written communication skills. Strong interpersonal and relationship-building abilities. Exceptional organizational skills and attention to detail. Ability to handle customer concerns professionally and effectively. Ability to multitask and prioritize in a fast-paced environment. Basic computer proficiency and the ability to learn dealership software systems. Self-motivated with the ability to work independently and as part of a team. Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to communicate effectively in person, by telephone, and through electronic communication methods. Ability to occasionally move throughout the dealership to assist customers and team members. Compensation & Benefits Compensation includes a competitive base salary plus performance-based incentives tied to customer satisfaction and survey performance. Eligible employees may also participate in available company benefit programs, including medical, dental, vision, paid time off, retirement plans, and other employee benefits, where applicable. Equal Employment Opportunity The Company is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, merit, business needs, and applicable laws.

Responsibilities

The Customer Relations Specialist manages post-sale support to ensure vehicle owner satisfaction and resolve customer concerns. They monitor feedback and collaborate with dealership leadership to improve overall customer experience and retention.