Customer Relations Account Specialist at AWP Safety

North Canton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

48000.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Invoicing, Accounts Receivable Management, Billing Questions, Contract Validation, Customer Communication, Collaboration, Training, Support, Customer Relationship Management, Problem Solving, Critical Thinking, Accuracy, Attention To Detail, Organization, Microsoft Office Suite, Microsoft Dynamics 365

Industry

Utilities

Description

Company Description Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications. AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers is what has built our company and its national reputation for integrity. Job Description As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals. RESPONSIBILITIES Invoice assigned customers timely and accurately Address billing questions and discrepancies timely Verify invoice procedures and validate customer contracts Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables Communicate with internal and/or external customers Collaborate with the Field to complete tasks in a timely manner Act as a resource for other functions within AWP Provide training and support as requested Establish and maintain effective and cooperative working relationships with customers Perform other duties and/or special projects as assigned Qualifications High school diploma or GED required 3-5 years AR/Billing experience preferred Pay application, lien waiver, and contract management experience preferred Strong customer service skills Basic knowledge of accounting principles and terminology; strong math skills Excellent verbal and written communication Problem-solving skills Critical thinking skills Demonstrate high degree of accuracy and attention to detail Excellent organizational skills Outgoing & assertive personality – not afraid to approach individuals Proficiency with Microsoft Office Suite Products (Excel, Word) Microsoft Dynamics 365 experience preferred West – Prelude, American Contractor North & South – Salesforce, Great Plains Mountain – TCR, ME Great Plains Central – TCR, Sage Additional Information Hours of operation are M-F, 8 a.m.- 5 p.m. 40-hour work week Primarily sedentary or working at a desk Occasionally lift and move 10 -25 pounds While performing duties of this job, the employee is regularly required to talk or hear Proficient literacy The employee frequently is required to stand, walk, or reach with hands and arms AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Compensation: USD 44000 - USD 48000 - yearly

Responsibilities

This role is responsible for delivering excellent service by focusing on accurate and timely invoicing to customers and ensuring all payments are received within defined terms. The specialist must collaborate across all levels to achieve departmental and organizational goals.