Customer Relations Account Specialist/ Billing Specialist at AWP Safety

North Canton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

48000.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Accounting Principles, Math Skills, Verbal Communication, Written Communication, Problem-Solving, Critical Thinking, Attention to Detail, Organizational Skills, Microsoft Office Suite, Microsoft Dynamics 365, Salesforce, Great Plains, Sage, Contract Management, Billing Experience

Industry

Utilities

Description

Company Description AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency. Job Description As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals. RESPONSIBILITIES Invoice assigned customers timely and accurately Address billing questions and discrepancies timely Verify invoice procedures and validate customer contracts Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables Communicate with internal and/or external customers Collaborate with the Field to complete tasks in a timely manner Act as a resource for other functions within AWP Provide training and support as requested Establish and maintain effective and cooperative working relationships with customers Perform other duties and/or special projects as assigned Qualifications High school diploma or GED required 3-5 years AR/Billing experience preferred Pay application, lien waiver, and contract management experience preferred Strong customer service skills Basic knowledge of accounting principles and terminology; strong math skills Excellent verbal and written communication Problem-solving skills Critical thinking skills Demonstrate high degree of accuracy and attention to detail Excellent organizational skills Outgoing & assertive personality – not afraid to approach individuals Proficiency with Microsoft Office Suite Products (Excel, Word) Microsoft Dynamics 365 experience preferred West – Prelude, American Contractor North & South – Salesforce, Great Plains Mountain – TCR, ME Great Plains Central – TCR, Sage Additional Information Hours of operation are M-F, 8 a.m.- 5 p.m. 44-48k 40-hour work week Primarily sedentary or working at a desk Occasionally lift and move 10-25 pounds While performing duties of this job, the employee is regularly required to talk or hear Proficient literacy The employee frequently is required to stand, walk, or reach with hands and arms AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Responsibilities

The Customer Relations Account Specialist is responsible for timely and accurate invoicing to customers and ensuring all payments are received within defined terms. This role requires collaboration across all levels to achieve departmental and organizational goals.