Customer Relations & Accounts Receivable Supervisor at AWP Safety

North Canton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Accounting Principles, Math Skills, Verbal Communication, Written Communication, Attention To Detail, Problem-Solving Skills, Critical Thinking Skills, Outgoing Personality, Assertiveness, Microsoft Office Suite, Microsoft Great Plains, D365 Software

Industry

Utilities

Description

Company Description AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency. Job Description As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the he Customer Relations & Accounts Receivable Manager and Lead. RESPONSIBILITIES Supervise the Customer Relations & Accounts Receivable Account Specialists Oversee timely and accurate daily cash application Assign work to review customer receivables and coordinate payment resolution Communicate with internal and/or external customers and various units regarding collection issues Collaborate with the Customer Relations team to complete tasks in a timely manner Reduce the delinquency for assigned accounts to achieve organizational goals Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team Enlist the efforts of management when necessary to accelerate the collection process Follow work process to communicate and collaborate with employees at all levels Establish and maintain effective and cooperative working relationships with customers Perform training as requested Conduct performance evaluations according to organization guidelines Perform other duties and/or special projects as assigned Qualifications High school diploma or GED required 3-5 years collections experience preferred Strong customer service skills Basic knowledge of accounting principles and terminology; strong math skills Excellent verbal and written communication Intense focus on accuracy and attention to detail; organized Problem-solving skills Critical thinking skills Outgoing & assertive personality – not afraid to approach individuals Proficiency with Microsoft Office Suite Products (Excel, Word) Experience with Microsoft Great Plains and D365 software preferred Additional Information Employee must be able to successfully handle the physical demands of this position, which include the following: Hours of operation are 8 a.m.- 5 p.m., M-F 40-hour work week Primarily sedentary or working at a desk Occasionally lift and move 10 -25 pounds While performing duties of this job, the employee is regularly required to talk or hear Proficient literacy The employee frequently is required to stand, walk, or reach with hands and arms Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Responsibilities

The Customer Relations & Accounts Receivable Supervisor is responsible for leading the delivery of excellence in service and reducing delinquent accounts. This role involves collaboration across all levels to achieve departmental and organizational goals.