ABOUT ITS.CO.UK

At ITS.co.uk, we are one of the UK’s leading retailers of tools, power tools, and construction equipment. With a strong reputation built over 40 years, we pride ourselves on delivering exceptional products and outstanding customer service. As we continue to expand, we are looking for a Custoner Relations Advisorr to join our team and help drive our Customer Service to the next level.

· To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
· To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
· To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion
· To engage with our customers on digital platforms, responding to queries and building relationships.
· To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.