Job Title: Customer Relations and Admin Support Officer
Hours: 9:00 am – 5.00 pm (5 days over 6 on a flexible rota basis)
Salary: £24,100 per annum plus company bonus (circa £30,000 pa)
Location: Head Office at Stapeley, Nantwich Cheshire CW5 7JW
Ableworld is looking for an extra Customer Support Officer within our Engineering Customer Care Team, based at our Head Office in Nantwich. You will be assisting our customers with all their needs regarding the care and maintenance of the products they have purchased, arranging and monitoring all aspects of repair and service of these important products.
You will be welcomed by a close knit, friendly and committed team who will fully support and guide you through your training (full training will be provided in-house on all products and procedures for the right candidate). If you are looking for a fresh challenge, then look no further as we would love to hear from you.

Key skills – you will need to:

• Be a committed and enthusiastic member of the Ableworld team
• Have good communication skills both verbally and written
• Have strong listening skills with an ability to understand our customers’ needs
• Be able to think creatively with good problem-solving skills
• Be able to multitask effectively such as using a computer to type notes, whilst on the phone to our customers
• Be comfortable with Microsoft systems such as Excel, Word and Outlook
• Be flexible and able to use your initiative with a high attention to detail and accurac

• Dealing directly with customers, engineers and our store staff by email as well as telephone
• Liaising with engineers to receive regular updates of all work carried out
• Contact with Suppliers for spare part prices, ordering these parts and liaising with customers on lead times and prices
• Providing telephone helpline support and basic self-help fault finding, prior to an engineer’s visit
• Planning engineers’ diaries and all appointments realistically and accurately
• Communicating and coordinating with internal departments
• Keeping accurate records of the above actions with our user-friendly computer systems
• Supporting the Reception area of Head Office – taking in parcels and diverting calls to internal departments

Key skills – you will need to:

• Be a committed and enthusiastic member of the Ableworld team
• Have good communication skills both verbally and written
• Have strong listening skills with an ability to understand our customers’ needs
• Be able to think creatively with good problem-solving skills
• Be able to multitask effectively such as using a computer to type notes, whilst on the phone to our customers
• Be comfortable with Microsoft systems such as Excel, Word and Outlook
• Be flexible and able to use your initiative with a high attention to detail and accuracy

Ableworld is the country’s leading retailer in a rapidly growing Mobility and Homecare sector. We offer a range of homecare and mobility products to our customers at an affordable price, leading to greater independence and improved quality of life. We have 41 stores, including Franchises, spreading the length of the country and we are continually growing with more new stores opening this year.
A DBS disclosure will be required for this position (for which Ableworld will meet the cost).