CUSTOMER RELATIONS ASSISTANT

Your Journey, Our Commitment
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Hagfold to join our dedicated Station Teams across the West region.
As the face of Northern, you’ll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
What You’ll Be Doing
In this varied and rewarding role, you’ll:
Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
-
- Ensure our stations remain safe, clean, and welcoming at all times ✨
- Handle challenging or complex customer queries with confidence and care
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levelsManage station finances, including cash handling and preparing for banking
-
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
What We’re Looking For

To succeed in this role, you’ll need:

• A genuine passion for delivering exceptional customer service
• Excellent communication skills, both written and verbal
• Strong IT literacy and the ability to learn new systems
• Confidence to work independently and handle responsibility
• Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)

• A genuine passion for delivering exceptional customer service
• Excellent communication skills, both written and verbal
• Strong IT literacy and the ability to learn new systems
• Confidence to work independently and handle responsibility
• Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location