We’re looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you’re customer-focused with great communication skills, we’d love to hear from you!
Working Hours: 8:30am - 5:00pm (40 Hours)
Salary: £26,200 P/A

SKILLS AND EXPERIENCE:

• Polite telephone manner
• Computer literate
• Customer Service experience and complaints background (desirable)
• Managing a caseload of up to 40 complainants a week
• Experience in a similar role (ideal but not essential)
• A can-do attitude

• Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
• Analyse the root cause of each complaint and provide corrective feedback to relevant departments
• Carrying out administrative tasks, including internal and external telephone calls, post and emails
• To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
• Establish and maintain effective working relationships with co-workers, internal and external stakeholders
• Working to department KPIs and targets
• Keeping computerised and paper records up to date
• Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
• Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times