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Customer Relations Coordinator - Operations at Apollo Hospitals
Bangalore, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Relations, Telephone Etiquette, Appointment Scheduling, Patient Registration, Billing Process, Consultation Regulation, Room Allotment, Admission Guidelines, Booking Reservations, Visitor Pass Management

Industry

Hospitals and Health Care

Description
Attend all queries coming to the Front office by call or in-person Attend telephone calls politely and strictly adhering to telephone manners. Provide information regarding various preventive medical health Checkups. Fix appointments over phone/person/letter Regulate the patients coming for consultation. Handle the registration and billing process Receive patients with admission slip from the doctors. Allotment of rooms as per patient's choice and availability. Hand over the admission guidelines to the patient. Make bookings (reservations) for the beds if required Provide visitor’s pass and attendants pass.
Responsibilities
The Customer Relations Coordinator is responsible for managing queries at the front office, handling telephone calls, and providing information about medical health checkups. They also regulate patient consultations, manage the registration and billing process, and assist with room allotment and admissions.