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Customer Relations / Coordinator at Socotec
Riyadh, Riyadh Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention to Detail, Microsoft Office, Customer Portals

Industry

Environmental Services

Description
Company Description SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia. We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams. Job Description Key Responsibilities: - Manage daily operations of two customer portals (insurance company portal and company portal). - Respond promptly to client inquiries, service requests, and complaints. - Coordinate with internal teams to ensure service delivery meets contractual timelines. - Monitor portal data for accuracy and completeness. - Generate and submit periodic customer service reports. - Maintain high levels of client satisfaction and service quality. - Escalate issues to the Operations Manager when necessary. Qualifications Qualifications & Skills: - Bachelor’s degree in business administration or related field. - 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries. - Strong communication and interpersonal skills. - Proficiency in using customer portals and Microsoft Office. - Problem-solving skills and attention to detail.
Responsibilities
The role involves managing daily operations of two customer portals and responding promptly to client inquiries and service requests. It also includes coordinating with internal teams to ensure service delivery meets contractual timelines.