Customer Relations & Event Support Specialist at Lava Island

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Written Communication, Excellent Verbal Communication, Friendly, Guest-Focused, Team Player, Hardworking, Dependable, Adaptable, Proactive, Motivated, Computer Proficiency, Hospitality, Event Management, Social Media Engagement, Spanish

Industry

Recreational Facilities

Description

Lava Island Customer Relations & Event Support Specialist More Than a Job—A Chance to Make a Difference! Why You’ll Love Working Here Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families. Be part of a team that delivers exceptional customer service Help families create unforgettable memories Opportunities for growth—we promote from within Competitive pay, benefits, and recognition for great work How You’ll Make a Difference As a Customer Relations & Event Support Specialist, you will be the first point of contact for customers, ensuring exceptional service and clear communication. Your responsibilities may include: Respond to Customer Inquiries – Manage and respond to all incoming text messages professionally and efficiently Coordinate Party Planning – Schedule and execute callback times with potential party hosts Support Customer Concerns – Handle escalations, assist upset customers, and communicate with managers to resolve issues Communicate with Onsite Teams – Coordinate with onsite teams for location-specific inquiries Support Technical Generation of Reports – Help onsite teams by pulling and creating necessary daily reports. Confirm Details – Finalize and verify all party bookings made in person Process Reschedule Requests – Assist customers with rescheduling their parties as needed Answer Party-Related Questions – Provide information and support for customers who have already booked their events Manage Social Media Inquiries – Respond to messages on Facebook and Instagram Engage with Reviews – Respond to Google reviews professionally and in alignment with company standards and brand voice Other – Complete other tasks as assigned by the Party & Events Manager Are You the Right Fit? Excellent written and verbal communication skills Friendly, guest-focused, and a great team player Hardworking, dependable, and adaptable in a fast-paced environment Proactive and motivated to improve guest experiences Proficient with a computer and basic tech functions Bonus Skills: Hospitality, Event Management, Social Media Engagement, Spanish What You’ll Need Availability on evenings, weekends, and holidays Reliable internet connection when working from home Ability to remain calm and professional in high-pressure situations Must be 18 years or older and pass a background check If you're energetic, hardworking, and ready to make a difference, we can’t wait to meet you!

Responsibilities

As a Customer Relations & Event Support Specialist, you will be the first point of contact for customers, ensuring exceptional service and clear communication. Responsibilities include responding to inquiries, coordinating party planning, and managing customer concerns.