WHO ARE WE?

Home of world Champion Daniel Negreanu, Winner of the best poker software 2021 and Guinness record holder for largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017, designed from the ground up by an experienced team of poker players who truly love the game.
From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe.
GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals that will help us maintain being number one.
As a team member working on site, you have an opportunity to collaborate with and continuously learn from the very best professionals in the iGaming industry.

REQUIREMENTS:

• Fluent/native level Dutch language skills (speaking, reading & writing)
• Excellent communication skills with fluent English
• Any responsible gaming experience would be a bonus
• Flexibility, versatility and in a position to work in accordance with the demands of the business
• Attention to detail
• Strong prioritization, good decision-making skills, with ability to manage a high volume of tasks
• Good relationship-building skills

PURPOSE:

We are seeking a Customer Relations Executive - Dutch Market to join our Customer Relations team in Toronto, reporting to the Head of Customer Relations.
As the Customer Relations Executive - Dutch Market, you will be an integral part of the Dutch Market Hybrid Support team. The singular focus is delivering the highest levels of service and protection possible to Dutch-speaking GGPoker customers.
This team monitors player activities and liaises directly with players via email, phone, and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand.
The core hours for this role will be 12:00-21:00, five days per week, including weekend hours (specific days each week to be decided by consultation and based on business needs).

DUTIES AND RESPONSIBILITIES:

• Support: Respond to calls, emails & live chats; understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices
• Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure; work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when applicable
• Communication: Liaise with the team manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately
• Other duties as required