Customer Relations Manager at ERA Industries Inc

Elk Grove Village, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Communication Skills, Time Management, Data Entry, Business Relationships, Teamwork, Continuous Improvement, Quality Management System, Organizational Skills, Positive Attitude, Punctuality

Industry

Aviation & Aerospace

Description

Description Qualifications: • Associates degree or equivalent experience working with customer service or sales. • Strong skills in Microsoft word, excel, PowerPoint and Outlook. • Strong communication and time management skills. Duties & expectations: • Be a main point of contact for customers for quote inquiries, purchase order placement and status and other related commercial aspects. • Be liaison between customers and internal departments of Engineering, Production, Quality, Upper Management and IT. • Data entry of quotes and purchase orders in a manner that is accurate and timely. • Develop business relationships to achieve growth and confidence within the company to our customer base. • Interact with customers via phone, email or in person. In person interaction includes both on site or at customer’s site as required. • Follow up on quotations and provide feedback to estimating. • Update and expedite order status to meet customer and internal schedules. Use tools such as milestones, charts, inch stone or other to track orders and communicate with all parties most effectively. • Support marketing with PowerPoint presentations, input on websites, brochures or other related marketing tools that may be needed. • In the event of lack of work or another department needing assistance, may be asked to do other office related tasks. • Maintain a positive attitude and punctuality. • Work in a team environment. • Keep clean and organized work area. • Look for continuous improvement of processes and understand the contribution to the effectiveness of the QMS. • Aware of quality policies, procedures, objectives, contribution to conformance of product, safety and ethics.

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Responsibilities

The Customer Relations Manager will serve as the main point of contact for customers regarding quote inquiries and purchase orders. They will also liaise between customers and various internal departments to ensure effective communication and order tracking.