Customer Relations Officer at AlburyCity Council

Albury, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

80071.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Conflict resolution, Negotiation, Data entry, Financial transactions, Cash handling, Reconciliation, Legislation interpretation, Policy application, Mentoring, Digital fluency, Risk awareness, Privacy compliance, Records management, Communication

Industry

Government Administration

Description

Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours. Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs. AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility. DIRECTORATE: Business, Growth & Community CLASSIFICATION: Grade D SALARY: A base salary of $69,026 pa with competency-based increments up to $80,071 pa + 12% employer contribution to superannuation REPORTING TO: Coordinator People & Systems EMPLOYMENT TYPE: Permanent Full Time THE POSITION: To provide customer service excellence across our multi‑channel environment (face-to-face, contact centre and the online customer). You will consistently interpret and apply Council policy and legislation, resolve complex enquiries through accurate processing, decision making and continuous improvement. Our Organisation: We are the facilitator of a thriving, resilient and liveable city full of opportunities and the custodians of an environment like no other. We consistently deliver best-in-class leadership, services, facilities and experiences, providing exceptional living for our local community. Diversity & Inclusion: We are committed to creating a diverse, equitable and inclusive workplace where everyone feels respected and supported. We encourage applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages and identities. Our Values: These are the ways we work, with each other, with our community, and with our partners. They guide our day-to-day decisions, our culture and our direction. This is how we work together to make it happen. * Accountability (We Own it): We take responsibility for our actions and decisions, support each other to do the same, and strive to do what's right, even when it's hard. * Working Together (We Work Together): We support each other, share success, and know that when we work together, we go further. * Integrity (We Do What's Right): We do the right thing, even when no one is watching. We are honest, transparent and fair. * Future Focused (We Look Ahead): We think and act long term for a better future for Our People, community and environment. Live Well Work Well: The health and safety of our people is more than a priority, it’s a commitment embedded within our values. Unlike priorities which change over time, our values form the basis for all that we do; they define our purpose and what we stand for. We seek to have a positive impact by developing a holistic wellbeing culture that empowers everyone to be their healthiest and happiest version, resulting in a more engaged and productive workforce with lower incidence of illness and injury. It is, and always will be, our goal to have a workplace free from harm. Two Cities One Community: On 13 October 2017 AlburyCity and The City of Wodonga entered into an historic partnership between the two cities. In 2025 both Councils worked together to review and re-commit to the Partnership Agreement. This partnership is a unique opportunity to develop a way forward that benefits our community as a whole with the aim of improving integration, productivity and social and economic development. It will focus on future growth that will continue to add value to both cities. Through this combined focus, underpinned by four key pillars of; leadership, economy, environment and community, we will unleash our potential and drive innovation for the benefit of the region and the nation. Our Mission is to work together to achieve our community goals now and into the future. We understand that we are stronger together and can achieve more when working in collaboration. We will build on our current partnerships and shared values for thebetterment of Albury and Wodonga. Child Safety: AlburyCity is committed to being a child safe organisation and our people support, listen to and empower children and young people. We create safe environments that minimise the risk of harm and we have ZERO tolerance for child abuse, violence and neglect. The Directorate: Business, Growth & Community - Our Business, Growth & Community Directorate focuses on providing more and better, opportunities for our people and our place. The groups within our directorate will empower our people, city and region to strive for more and to champion the significance of Albury as a national destination for life, work, culture, sport, entertainment, business and investment. We build relationships and promote engaging and actionable dialogue with our community and our partners. We ensure good governance, financial sustainability and we facilitate a highly engaged, satisfied and well-informed workforce. Our Service Model: Progress - Our Service model is built around our brand pillars of empowering progress; serving with excellence, which is about our people; and taking care of our place. We empower our city and region to strive for more and to champion the significance of Albury as a national destination for life, work, culture, sport, entertainment, environment and investment. We are the connection point to make bigger, better things happen. Service Cluster: Engagement - Our Engagement Service Cluster connects us with our community and each other. Its purpose is to ensure we deliver customer service excellence, have a strong and compelling narrative and that we are highly engaged with our many and varied audiences.

Responsibilities

Provide customer service excellence across face-to-face, contact centre, and online channels. Interpret and apply Council policy and legislation while resolving complex enquiries through accurate processing and decision-making.