Customer Relations Officer at Canada International Work and Study Resource Center CIWSRC
Lagos, Lagos, Nigeria -
Full Time


Start Date

Immediate

Expiry Date

28 Apr, 25

Salary

0.0

Posted On

29 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Canada International Work and Study Resource Center (CIWSRC) is an education consulting center which provides valuable information and guidance to those wanting to study and work in Canada. CIWSRC has been innovating the education landscape in Canada by building partnerships that lead international candidates to the careers of which they dream. We are representatives of many universities and colleges in Canada, Uk and European Countries.
We are recruiting to fill the position below:

REQUIREMENTS

  • Candidates should possess relevant qualifications and experience.
Responsibilities
  • Act as the first point of contact for all client inquiries, offering prompt and professional responses.
  • Develop and maintain strong relationships with customers, ensuring their needs and concerns are addressed efficiently.
  • Monitor and evaluate customer satisfaction through surveys, follow-up calls, and feedback forms.
  • Assist in developing and implementing customer retention strategies.
  • Manage customer feedback and complaints, ensuring resolutions are timely and satisfactory.
  • Collaborate with internal teams to address customer issues and improve service delivery.
  • Maintain detailed and accurate records of customer interactions and transactions using CRM and other software tools.
  • Provide administrative support to the customer service department when required.
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