ABOUT THE OPPORTUNITY

Are you a skilled customer service professional who thrives in a fast-paced environment and takes pride in delivering exceptional service to promote a positive corporate image? If so, we have an exciting opportunity for you to join our dedicated Customer Relations team!
As a Customer Relations Officer, you will be the first point of contact for our community, providing high-quality service at the front counter and over the phone. This vital role calls for excellent interpersonal skills, allowing you to communicate effectively with both internal and external stakeholders, understand their needs, and deliver accurate information promptly and professionally.
To find out more about your next career opportunity: Position Description

ABOUT US

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We’re committed to building a passionate and inclusive workforce.
We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Please refer the Job description for details