Customer Relations Officer at Chubb

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Policy interpretation, Communication skills, Problem solving, Written communication, Verbal communication, Empathy, Teamwork, Autonomy, Complaint handling

Industry

Insurance

Description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self. Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. Your Role The objective of this role is to provide customers with superior customer service through quality policy interpretation. This service is to be delivered to customers in a friendly and professional manner. Key Responsibilities: * The handling of customer telephone enquiries regarding policies and claims. * Proficiently respond to written communication from customers (if required). * Provide quality policy interpretation. * Offering superior customer service. * Assisting colleagues when required. * Liaising with other departments regarding customer information. * Logging written reports of any alleged agent misconducts and/or customer complaints.

Responsibilities

The role involves providing superior customer service by interpreting insurance policies and handling telephone or written enquiries. Responsibilities also include logging complaints and liaising with other departments to manage customer information.