Customer Relations Officer at City Of Tea Tree Gully

Modbury, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

89871.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Contact Centre, Cashiering, Reception, Administration, Social Media Monitoring, Continuous Improvement, CRM System Utilization, Conflict Resolution, IT Applications Proficiency, Teamwork, Adaptability, Multitasking, Frontline Service, Difficult Conversations Management

Industry

Government Administration

Description

Do you enjoy delivering high-level customer service and take pride in doing it well? Would you like to work for an organisation that offers excellent employee benefits? The City of Tea Tree Gully is seeking a motivated individual to join our Customer Relations team to help build on our strong reputation for providing exceptional customer experience to our community. As part of this role you will work across our contact centre, cashiering, reception, administration and social media. In addition to the core responsibilities you will contribute to our Council’s continuous improvement culture. This is part-time (0.8 FTE) fixed-term contract until 1 February 2027 to cover parental leave. Position Description - Customer Relations Officer [https://www.teatreegully.sa.gov.au/__data/assets/pdf_file/0035/1956266/Position-Description-Customer-Relations-Officer-Customer-and-Communications-February-2026.pdf] Key responsibilities are: * Deliver a high level of customer care by providing professional, helpful, high quality service to customers via all channels of interaction. * Seek opportunities for improvement in services, procedures or processes to add value to the customer’s experience. * Input, track and monitor customer requests, ensuring timely follow up and feedback where required. * Ensure all customer complaints are identified and captured via CRM system. * Monitor, engage and respond to customers via Council’s social media platforms. * Utilise Council IT applications to assist in customer service delivery. * Manage the work-flow of activities and tasks in line with customer service priorities and team objectives. * Positively support for team members in order to maintain a cohesive, dynamic work environment * Participate in adhoc project work as delegated by the Lead – Customer Relations. About you: * Experience working in customer contact centre environment, including providing frontline service and cash handling * An ability to deliver high level of customer service via multiple channels including email and social media * Proven experience ability to managing difficult conversations and resolving conflict. * Capability and confidence to work with current office technologies e.g. PC’s, telephone platforms, general office equipment. * Flexible and adaptable to change and multi-task. * Certificate 3 in Business Administration, or demonstrated equivalent experience in a customer service related environment within a Local Government setting. * Be willing to undergo a pre-employment medical and police check. Apply today! We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply. Salary range is between $83, 751 and $89, 871 plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications. Applications close 5pm Friday 3 April 2026. For more information or a confidential discussion, please contact Paige Maynard-Bates on 8397 7444. Discover your potential at the City of Tea Tree Gully. Why work for us A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth. We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance. Benefits We provide comprehensive support to our employees. Visit our Careers page [https://www.teatreegully.sa.gov.au/council/careers]for more information.

Responsibilities

The role involves delivering high-level, professional customer care across all interaction channels, including monitoring and responding to social media engagement. Key duties include tracking customer requests, capturing complaints via CRM, and contributing to service improvement opportunities.