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Customer Relations Officer (CS Hotline Operations) at CLP Holdings Limited

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Presentation Skills, Cantonese, English, Putonghua, Administrative Duties, Work Simplification, Streamlining, Automation, Cross-Selling, Up-Selling, Shift Work, Independent Work, Control Panel Mastery

Industry

Utilities

Description

Working Location: Sha Tin Contract period : 24 months / Permanent Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE). Reporting to the Customer Relations Manager, the candidate is required to carry out major duties as follows: Provide responsive, efficient, caring and cost effective hotline services to customers Proactively provide cross-sells or up-sells services or products to customers Follow up closely with customers to ensure timely services delivery of services and response Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow Handle administrative and other duties whenever required Shift duty is a must Requirements: A recognized degree / associated degree / high diploma in business or related discipline(s) with at least 2 years’ Customer Services experience; or A minimum of 6 years working experience in customer service for secondary school graduate with 5 subjects passed in HKCEE including English (Syllabus B) and Chinese, or in HKDSE including English and Chinese. Less experience will be considered with lower grade Proficiency in spoken Cantonese, English and Putonghua Willing to rotate to different business units to broaden job competencies Good interpersonal and presentation skills, and able to work independently Ability or experience in mastering the on-screen control panel while communicating with customers Perform rotating duties (two shifts or three shifts) when required Required to work overtime outside the normal working hours if requested by the Company Candidates with varying levels of experience will be considered for senior or junior positions accordingly

Responsibilities

The Customer Relations Officer will provide efficient and caring hotline services to customers and proactively offer cross-sells or up-sells. They will also ensure timely service delivery and participate in reviewing operating procedures for efficiency improvements.