Customer Relations Officer (Customer Service Centres) at CLP Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Presentation Skills, Cantonese Proficiency, English Proficiency, Putonghua Proficiency, Adaptability, Team Player, Inventory Management, Administrative Duties, Cross-selling, Up-selling, Advisory Services

Industry

Utilities

Description

Working Location: Customer Service Centre Contract period : 24 months / Permanent Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows: * Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries * Follow up closely with customers to ensure timely response and delivery of services * Proactively provide cross-sells and up-sells digital services / products to customers * Deliver electric appliances product advisory services in stores * Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations * Perform general centre operations, inventory management and other administrative duties whenever required. Requirement: * Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s) * Team player and high adaptability to changes * Good interpersonal and presentation skills, passionate and able to work independently * Proficiency in spoken Cantonese, English, and Putonghua * Willing to rotation to different teams to broaden job competencies * Willing to work under roster ABOUT CLP CLP was founded in Hong Kong in 1901, at a time when electricity was still a novelty worldwide. Today we power millions of homes and businesses across the Asia-Pacific region with over 8,000 employees. In Hong Kong, we operate a vertically integrated electricity business providing a highly reliable supply of electricity to over 80% of the city’s population. Outside Hong Kong, we invest in the energy sector on the Chinese Mainland, in Australia, India, Taiwan Region and Thailand. Our business spans the electricity value chain ranging from power generation, transmission and distribution to retail and smart energy services. We have a diversified portfolio of generating assets that uses a wide range of fuels sources including nuclear, renewables, gas and coal.  To meet the evolving needs of energy users in a world being reshaped by decarbonisation and digitalisation, we strive to embrace new opportunities and expand our horizons as we fulfil our purpose to Power Brighter Tomorrows. 

Responsibilities

The officer will provide responsive and efficient customer services related to electricity supply applications and enquiries, ensuring timely follow-up with customers. Duties also include proactively cross-selling digital services, providing appliance advisory services, promoting energy efficiency, and performing general centre operations.