Customer Relations Officer at GEDU CAREERS

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In English, Problem Solver, Deadline Driven, Goal Oriented, Customer Focused, Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Email Writing

Industry

education

Description

Job Title: Customer Relations Officer Reports To Tittle: Team Leader Business Function/Sub Function: Marketing Location: Noida, India Position Overview: The Customer Relationship Officer is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals. Key Responsibilities: · Developing and sustaining solid relationships with prospective students and company stakeholders. · End to end process flow management and process flow covering (Calling, Chats, Emails & Data management). · Handling inbound queries from multiple channels, including telephone, email, and web chat. · Understanding of documentation and VISA process and more · Making outbound calls to convert prospective student leads into applications for study. · Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems. · Support the development of the student journey by identifying and reporting back on issues and trends. · Cross selling our products. · Inbound outbound sales. Qualifications: • Fluency in written and spoken English is essential, and proficiency in other languages is a plus. • Proven self-starter and problem solver. • Must be deadline driven and goal oriented. • A positive attitude and customer focused approach. • Ability to act with tact, good judgment, and discretion. • Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity. • Ability to work as part of a team and to work well under pressure with minimum supervision. • Good Communication skills • Professional email writing Skills GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

Responsibilities

The Customer Relationship Officer is tasked with promoting and selling university programs to prospective students, responding to inquiries across multiple channels, and managing the end-to-end process flow including calling, chats, and emails. Key duties involve developing relationships with stakeholders, handling documentation/VISA processes, making outbound calls for lead conversion, and ensuring accurate data recording.