Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

YOU ARE ALL ABOUT CREATING EXPERIENCES

Within this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

• Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
• Support our customers on social media, by e-mail and on the phone.
• Love to spot sales opportunities and recommend our products to fit the needs of the customers.
• Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
• Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

GOOD TO KNOW

• We work with different shifts. Monday – Friday:
• 08:00am – 16:30pm
• 08:45 am – 17:15pm
• 10:00am – 18:30pm
• 12:30am – 21:00pm
• During the weekend we have a single shift. Saturday – Sunday:
• 10:00am – 18:30pm
• On Sundays and bank holidays an extra salary % is applicable.
• 100% flexibility is required for this position.
• You will start your first week with a full-time inspiring one-week training program at the office. Followed with a 13-15 weeks on-boarding program on the job.
  Your path to a new career

Join and grow with us! Show your interest and apply quickly online! The next steps afterwards:

• Veronica Gayoso will contact you within 5 working days.
• You will be invited to do an online and writing assessment.
• A telephone introduction meeting with Veronica of approximately 15 minutes will follow soon after.
• You will be invited for an interview at our office to meet with a Customer Relations Team Lead and Veronica Gayoso. Afterwards, you will be shown around our beautiful office at The Edge West (Amsterdam).
• You will receive a proposal with the terms of employment.

Any questions? Please send an email to Veronica at Veronica.Gayoso@rituals.com and mention ‘Customer Relations & Sales Ambassador’ in the subject.

• Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
• Support our customers on social media, by e-mail and on the phone.
• Love to spot sales opportunities and recommend our products to fit the needs of the customers.
• Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
• Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service