Customer Relations & Sales Ambassador - German at Rituals

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Sales, Social Media Support, Email Support, Phone Support, Product Recommendation, Productivity Tracking, Quality Assurance, KPI Achievement, Genuine Interaction, Brand Living, Problem Solving, Patience, Active Listening, Fast-Paced Environment Adaptability, German Language Proficiency

Industry

Personal Care Product Manufacturing

Description

Job Description Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer Relations & Sales Ambassador, you: Are available for at least 24 hours per week (32, 36 or 40 hours are also possible). Support our customers on social media, by e-mail and on the phone. Love to spot sales opportunities and recommend our products to fit the needs of the customers. Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s. Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers. Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service. Qualifications High on energy, low on ego and with a little bit of humor. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have: Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree. The confidence to handle German (native level) and English (C1-2 level) speaking customers - written and spoken at a professional level. A background in a customer service-oriented field. A caring personality in which you always put the customer at the center of your universe ;-). Good to know We work with different shifts. Monday – Friday: 08:00am – 16:30pm 08:45 am – 17:15pm 10:00am – 18:30pm 12:30am – 21:00pm During the weekend we have a single shift. Saturday – Sunday: 10:00am – 18:30pm On Sundays and bank holidays an extra salary % is applicable. 100% flexibility is required for this position. You will start your first week with a full-time inspiring one-week training program at the office. Followed with a 13-15 weeks on-boarding program on the job. Your path to a new career Join and grow with us! Show your interest and apply quickly online! The next steps afterwards: Our Recruiter, Stefanie Teubert, will contact you within 5 working days. You will be invited do an online and writing assessment. A telephone introduction meeting with our Recruiter of approximately 15 minutes will follow soon after. You will be invited for an interview at our office to meet with a Customer Relations Team Lead and our Recruiter. Afterwards you will be shown around our beautiful office at The Edge West (Amsterdam). You will receive a proposal with the terms of employment. Any questions? Please send an email to our Recruiter, Stefanie, on [email protected] and mention ‘Customer Relations & Sales Ambassador’ in the subject. Rituals Job Grade HO: 10 Rituals Job Family: Customer Relations Department: Central Head Office Head Office Department: Customer Relations

Responsibilities

The role involves being the voice of the customer, assisting with inquiries, concerns, and sales opportunities across social media, email, and phone channels. The ambassador must creatively offer solutions while living the brand and transforming customer routines into meaningful moments.