Customer Relations & Sales Ambassador - Portuguese at Rituals

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Sales, Portuguese Fluency, English Fluency, Communication Skills, Problem Solving, Empathy, KPI Management, Product Recommendation, Conflict Resolution

Industry

Personal Care Product Manufacturing

Description

Job DescriptionIn this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot. You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day).What you’ll do: Be the go-to contact for our Portuguese and English-speaking customers: questions, concerns, compliments and order issues.Deliver personal and engaging service (no copy-paste replies, no corporate scripts).Spot sales opportunities naturally and recommend products that truly match the customer’s needs.Keep an eye on quality and productivity, working with targets and KPIs while staying authentically you.Think in solutions, not problems and make sure customers feel genuinely heard along the way.Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.Qualifications"High on energy, low on ego and with a little bit of humor." You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best.Plus, you have: Availability for at least 24 hours/week (32, 36 or 40 hours are also possible).Full flexibility: available 7 days/week, comfortable working different shifts and weekends (around 1.5 weekends per month).Portuguese (native level) and English (C1–C2 level) skills - written and spoken at a professional level.MBO or HBO level (secondary/higher vocational education) or a completed college degree.A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.A solution-oriented approach: you don’t just explain policies, you help find the best way forward.Great extras:Experience in customer service, hospitality, retail or salesInterest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there!   Good to know  Shifts & OnboardingWe work with different shifts. Monday – Friday:08:00 – 16:3008:45 – 17:1510:00 – 18:3012:30 – 21:00  Saturday – Sunday:10:00 – 18:30You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100% Onboarding You’ll start with a full-time, inspiring 1-week training program at the office. After that, you’ll follow a 13–15 week on-the-job onboarding program to build your confidence, skills and product knowledge.Location & Working Conditions This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position.What’s in it for you20% discount on Rituals productsDiscount on your OneFit or ClassPass subscriptionUnlimited access to the RijksmuseumA MacBook Pro27 holidays per year (based on 40 hours)Training sessions and workshops to support your growthCompany activities: from the Amsterdam Marathon to festivities and online meditation classesFresh fruit, free snacks and plenty of coffee (yes, plenty)Your path to a new career Apply now!If your application stands out, our recruiter Veronica will contact you within 10 working daysYou’ll be invited to an online writing assessmentA 15-minute telephone introduction with Veronica followsAn interview at our office with a Customer Relations Team Lead and Veronica, plus a tour of our workplace at The Edge WestIf it’s a match, you’ll receive an offer with the terms of employmentQuestions? Email Veronica at [email protected] and mention 'Customer Relations & Sales Ambassador - Portuguese' in the subject line.  Diversity & InclusionWe know great customer experiences come from different styles and strengths. If you're good with people and motivated by results, you'll fit in here.At Rituals, we believe the best teams are built from different backgrounds and perspectives. Whoever you are, you’re welcome here, and we’d love to meet you! Rituals Job Grade HO: 10 Rituals Job Family: Customer Relations Department: Central Head Office Head Office Department: Customer Relations

Responsibilities

Act as the primary contact for Portuguese and English-speaking customers via email, phone, and social media to resolve issues and provide engaging service. Identify natural sales opportunities to recommend Rituals products that match customer needs while meeting productivity targets.