Customer Relations Specialist at AAA United States Inc

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Relations, Communication, Problem Solving, Logistics Management, Budget Management, Event Planning, Trade Show Coordination, Product Demonstrations, Liaison, Detail Oriented, Aerospace Knowledge

Industry

Professional Services

Description

Description About the Company: We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day! AAA United States, Inc. has partnered with a company in Wichita, Kansas that is one of the world's largest manufacturers of aerostructures for commercial airplanes, defense platforms, and business/regional jets. With expertise in aluminum and advanced composite manufacturing solutions, the company’s core products include fuselages, integrated wings and wing components, pylons, and nacelles. The Customer Relations Specialist serves as the primary point of contact for customers, providing exceptional service, addressing inquiries, resolving complaints, and fostering positive relationships to enhance customer satisfaction and loyalty. Essential Job Functions: Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries Provides support to senior management Manages budgets and the distribution of promotional items Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning Completes logistical requirements and supports overall marketing and program goals and objectives Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines Acts as liaison between customers and company executive management Requirements 5+years Customer Experience Detailed Oriented Aerospace Experience Degree with Customer Service Experience

Responsibilities

The Customer Relations Specialist acts as the main contact for customers, delivering excellent service, handling inquiries, resolving issues, and building positive relationships to boost satisfaction and loyalty. This role ensures high-quality service delivery during customer visits, trade shows, events, and product demonstrations while managing budgets and coordinating logistical requirements.