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Customer Relations Specialist at Commonwealth Bank
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

06 Oct, 25

Salary

0.0

Posted On

07 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Efficient investigation and resolution of internal complaints.
  • Developing networks and relationships with colleagues to solve problems, escalate customer issues of contention and influence outcomes.
  • Contribution to continuous improvement ideas and processes to refine the customer experience.
  • Engaging and providing feedback to key stakeholders within the Group on opportunities for process and product improvements.
  • Understanding community expectations and having a risk-conscious mindset when investigating the issues raised.
  • Negotiating with customers and/or their advocates and internal staff to achieve timely and fair resolutions.
  • Total commitment to an outstanding customer contact experience.