Customer Relations Specialist at RapidAir Products

Schaumburg, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Order Processing, EDI Transaction Management, ERP Systems, Account Maintenance, Issue Resolution, Communication Skills, Interpersonal Skills, Time Management, Problem Solving, Analytical Thinking, Multitasking, Organizational Skills, Product Knowledge, SOP Documentation, Customer Portal Management

Industry

Mechanical or Industrial Engineering

Description

Job Summary: The Customer Relations Specialist serves as a key point of contact for customers and internal stakeholders, managing day-to-day order processing, account maintenance, and customer communications. This role is responsible for delivering an exceptional customer experience through proactive order management, timely issue resolution, and ownership of EDI transaction management. The Specialist operates with a high degree of autonomy and technical proficiency, contributing to continuous improvement of customer service processes and procedures. Duties/Responsibilities: * Serves as the primary point of contact for customers via telephone, email, EDI portals, and in-person interactions, providing support and information on products and services. * Receives and processes requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations. * Assumes ownership of EDI transaction management, including qualifying and onboarding new customers, and monitoring and troubleshooting EDI systems and related customer portals. * Utilizes the ERP/business system to retrieve and communicate accurate pricing, inventory status, delivery expectations, and all pertinent order information to customers. * Collects and enters orders; arranges shipping and scheduling for all products and services. * Maintains up-to-date customer accounts and records of interactions, inquiries, orders, complaints, and comments within the business system. * Monitors active orders and takes appropriate action to meet customer expectations and resolve issues or concerns in a timely manner. * Handles escalated customer issues professionally, identifying root causes and implementing effective resolutions. * Builds and maintains strong, professional relationships with customers to ensure consistent and high-quality service. * Identifies opportunities for process improvement related to customer service procedures and makes recommendations to the Customer Relations Manager; documents approved changes as Standard Operating Procedures (SOPs). * Demonstrates strong product knowledge to support customer inquiries and coordinates effectively with internal team members as needed. * Ensures customers are satisfied with products and services, following up proactively when needed. * Balances workload effectively to maintain department efficiency and service quality. Required Skills/Abilities: * Excellent communication and interpersonal skills, including active listening. * Solid knowledge of customer service processes and procedures. * Service-oriented, professional, and skilled at resolving customer issues with patience and attentiveness. * Strong multitasking, organizational, and time management skills with close attention to detail. * Proficient computer skills with the ability to learn and navigate ERP/database and ordering systems. * Analytical and problem-solving mindset. * Ability to work independently and manage competing priorities with minimal supervision. * Superior product knowledge or demonstrated ability to develop it quickly. * Aptitude for EDI systems and customer portal management. Education and Experience: * Bachelor’s degree in Business, Marketing, Communications, or a related field. * 3+ years of customer relations experience required; industrial market experience preferred. Supervisory Responsibilities: None. Training Requirements: Product Knowledge, ERP System, EDI / Customer Portal, Phone System. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Specific vision abilities required include close vision, color vision, and the ability to adjust focus. Work Environment: The performance of this position may occasionally require exposure to warehouse areas where use of personal protective equipment such as safety glasses and safety shoes is required. Normal work environment consists of ambient room temperatures, lighting, and a traditional office setting. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. RapidAir Compressed Air Products is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an “at will” basis. Nothing herein is intended to create a contract.

Responsibilities

The Customer Relations Specialist manages day-to-day order processing, account maintenance, and EDI transaction management to ensure an exceptional customer experience. They serve as the primary point of contact for customers and internal stakeholders while identifying opportunities for process improvement.