Customer Relations Supervisor at AWP Safety

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

65000.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Accounts Receivable, Cash Application, Payment Resolution, Collections, Communication, Invoice Dispute Resolution, Problem-Solving, Critical Thinking, Accuracy, Customer Service, Accounting Principles, Microsoft Office Suite, Microsoft Great Plains, Salesforce

Industry

Utilities

Description

Company Description AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection. Job Description Job Description As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals. Apply daily cash timely and accurately Review customer receivables and coordinate payment resolution Communicate with internal and/or external customers and various units regarding collection issues Collaborate within the Customer Relations team to complete tasks in a timely manner Reduce the delinquency for assigned accounts to achieve organizational goals Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team Enlist the efforts of management when necessary to accelerate the collection process Follow work process to communicate and collaborate with employees at all levels Establish and maintain effective and cooperative working relationships with customers Perform training as requested Perform other duties and/or special projects as assigned Qualifications Qualifications High school diploma or GED required 1-3 years call-center, collections and cash application experience preferred Strong customer service skills Basic knowledge of accounting principles and terminology; strong math skills Excellent verbal and written communication Intense focus on accuracy and attention to detail; organized Problem-solving skills Critical thinking skills Outgoing & assertive personality – not afraid to approach individuals Proficiency with Microsoft Office Suite Products (Excel, Word) Experience with Microsoft Great Plains and Salesforce software preferred Additional Information Employee must be able to successfully handle the physical demands of this position, which include the following: Hours of operation are typically 8 a.m.- 5 p.m., M-F 45-hour work week Primarily sedentary or working at a desk Occasionally lift and move 10 -25 pounds While performing duties of this job, the employee is regularly required to talk or hear Proficient literacy The employee frequently is required to stand, walk, or reach with hands and arms The salary range for this position is $55K - $65K + Bonus AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Compensation: USD 55000 - USD 65000 - yearly

Responsibilities

This role is responsible for reducing delinquent accounts, coordinating payment resolution, and administering communications regarding collection issues while ensuring timely and accurate daily cash applications. The specialist will collaborate across all levels to achieve departmental and organizational goals related to customer relations and accounts receivable.