Customer Relations Supervisor, Onboarding Ambassador at CORNERSTONE BANK

Southbridge, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, Leadership, Training, Financial Guidance, Regulatory Compliance, Problem Solving, Tact and Diplomacy, Basic Math Skills, Documentation, Team Coordination, Cash Management, Promotional Activities, Customer Experience

Industry

Banking

Description

Description Position Overview Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Supervisor, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Responsibilities and Accountabilities Supervises and schedules the daily activities of the Branch as needed and assists in the training and development of staff; introduces and orients the staff to new products, services, procedures, etc. Verifies and distributes cash as required. Orders cash and negotiable instruments, verifies delivery and prepares cash shipments. Balances cash vault and branch. Builds trust with customers by identifying financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals. Follows up with customers as outlined in the customer experience process. Works within the established framework to achieve branch targets. May take part in bank wide projects and initiatives. Actively participates, promotes and coordinates any and all promotional activities within the Branch. Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags, check cashing, etc. Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc. Maintains and exercises override/approval authority as part of the management team of the branch. Performs all duties in accordance with prescribed regulatory compliance guidelines and as other duties as assigned by management. *Onboarding Ambassador Be Cornerstone Bank’s cultural ambassador for new hires Work with L&D to support new hires in their training Assist new hires in understanding their role and responsibilities Provide ongoing feedback and make recommendations on the success of the training program Requirements Qualifications Ability to give and accept instruction and the desire to oversee and assist others Demonstrated customer service skills Must be comfortable performing basic math procedures Strong verbal and written communication skills; possesses professional communication ability including active listening Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy Excellent organizational skills High level of interpersonal skills to handle sensitive and confidential situations and documentation Must be available to work extended and/or weekend hours; available to attended training as needed Must be able to use various types of office equipment, including computer terminal Education/Training/Experience High School Diploma or equivalent Position demands a person who has been an above-average Customer Relations Associate with at least 1 year experience with working knowledge of the Bank’s products, policies and procedures Requires twelve (12) to eighteen (18) months in branch training to learn all aspects of position

Responsibilities

The Customer Relations Supervisor supervises daily branch activities, trains staff, and ensures compliance with bank policies. They also build customer trust by providing financial advice and coordinating promotional activities.